Refund & Exchange Policy
Due to the nature of our product we only offer refunds or exchanges in the case of defective or damaged products within 14 days of delivery date for all makeup products. For all other products we will accept returns for products that are in there original unopened packaging within 30 days of receipt. Please note there will be a 20% restock fee associated with the return and the customer will be responsible for the postage to return the item. When returning please make sure to take note of the tracking info as we cannot be responsible for missing returns.
If you receive a defective or damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged to firstname.lastname@example.org and we will be happy to assist you with a replacement or refund.
To be eligible for refunds, all returns must be accompanied by all original components and never been used.
If you have international shipping it does not include taxes, customs fees or free shipping. Additionally, we can not offer any refunds or exchanges on international orders and can not replace items that are reported as lost or stolen after delivery has been confirmed by the carrier.
If you cannot find your package after delivery is confirmed. Unfortunately, theft and fraud are common with smaller packages that are delivered sometimes. Because of this, we can not provide refunds or replacement on merchandise stolen, lost or missing after confirmed delivery.
When your item has been approved for return and received it will be inspected, customer service will confirm the receipt and notify you about the status of the refund. If the refund is approved, then it will be processed and credit will automatically be applied to customers original form of payment shortly after.